Welcome to Aqualithe. These Terms and Conditions (“Terms”) govern your access to and use of the Aqualithe website, and your purchase of water filtration products, consultations, water assessments, and installation services from Aqualithe (“we”, “us”, “our”, “the Company”).

Please read these Terms carefully before using our website or engaging our services. By accessing our website, requesting a consultation, placing an order, or using any Aqualithe service, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our website or services.

1. Definitions

For the purposes of these Terms:

• “Company”, “We”, “Us”, “Our” refer to Aqualithe, Unit 12, 45 Riverside Drive, Dandenong South, VIC 3175, Australia.
• “Service” refers to the Aqualithe website, and any consultation, water assessment, product supply, installation, or maintenance service provided by us.
• “Website” refers to Aqualithe, accessible from https://www.aqualithe.com.au
• “Products” means any water filtration system, reverse osmosis system, rainwater filtration system, replacement filter, part, or accessory sold or supplied by Aqualithe.
• “You”, “Your” means the individual or entity accessing the Website, requesting a consultation, or purchasing Products or Services from us.
• “Order” means a request for Products or Services submitted through our website, over the phone, or via a consultation.
• “Consumer Guarantees” means the guarantees that apply to the supply of goods and services under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)).

2. Acknowledgment

These Terms set out the rights and obligations of all visitors, users, and customers regarding the use of our website and the supply of our Products and Services. By accessing or using our website, or by placing an Order, you agree to be bound by these Terms.

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. We recommend reading it alongside these Terms.

You represent that you are at least 18 years of age. Aqualithe does not knowingly supply Products or Services to, or collect information from, individuals under 18.

Nothing in these Terms limits or excludes any right you have under the Australian Consumer Law that cannot lawfully be excluded, restricted, or modified.

3. Our Products and Services

Aqualithe supplies and installs whole-home water filtration systems, reverse osmosis systems, rainwater filtration systems, and related products for residential properties across Australia. Our services may include:

• Initial consultation to understand your household and water needs
• Water assessment to help identify a suitable filtration solution
• Supply of filtration Products
• Professional installation
• Ongoing servicing, maintenance, and filter replacement (where agreed)

Product descriptions, images, and specifications on our website are provided for general guidance. While we make reasonable efforts to keep this information accurate and current, actual system performance can vary depending on your local water source, plumbing, household usage, and other site-specific conditions. A formal water assessment is recommended before purchase to confirm the right solution for your property.

4. Quotes, Orders, and Payment

4.1 Quotes. Any quote provided by Aqualithe, whether verbal, written, or generated through our website, is valid for the period stated in the quote or, if no period is stated, for 30 days from the date of issue. Quotes are based on the information available to us at the time and may be revised if site conditions, water assessment results, or scope of work change.

4.2 Orders. Submitting an enquiry or Order through our website, by phone, or during a consultation does not guarantee acceptance. We will confirm acceptance of your Order in writing (including by email) before it becomes binding.

4.3 Pricing. All prices are listed in Australian Dollars (AUD) and, unless stated otherwise, include GST. We reserve the right to correct pricing errors on our website or in a quote and will notify you before proceeding if a correction affects your Order.

4.4 Payment. Payment terms (including any deposit, progress payment, or balance due on completion) will be set out in your quote or invoice. Full payment or an agreed deposit may be required before we schedule installation. We accept payment methods as advised at the time of your Order.

4.5 Ownership. Ownership of Products passes to you once payment has been received in full. Until that time, Aqualithe retains ownership of any Products supplied, notwithstanding delivery or installation.

5. Delivery and Installation

5.1 Scheduling. Installation appointments are scheduled based on availability and will be confirmed with you in advance. While we make every reasonable effort to meet agreed dates, timeframes may be affected by factors outside our control, including site access, supply delays, or unforeseen plumbing conditions.

5.2 Site Access and Preparation. You are responsible for ensuring our installation team has safe and reasonable access to the property and relevant plumbing on the scheduled date. Additional costs may apply if access issues, non-standard plumbing configurations, or site conditions not identified during the initial assessment require extra work.

5.3 Existing Plumbing and Structures. Aqualithe is not responsible for pre-existing plumbing, electrical, or structural issues at your property that are identified during or after installation, though we will always advise you if we become aware of a concern.

6. Product Warranties and Australian Consumer Law

6.1 Consumer Guarantees. Our Products and Services come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have Products repaired or replaced if the Products fail to be of acceptable quality and the failure does not amount to a major failure.

6.2 Manufacturer and Aqualithe Warranties. Specific Products may be supplied with a manufacturer’s warranty or an Aqualithe workmanship warranty, the terms of which will be provided to you at the time of purchase or installation. Nothing in any such warranty limits your rights under the Australian Consumer Law.

6.3 Warranty Exclusions. Warranties do not cover damage caused by misuse, neglect, failure to perform recommended servicing or filter replacement, unauthorised repairs or modifications, or normal wear and tear of consumable parts such as filter cartridges and membranes.

6.4 Making a Warranty Claim. If you believe a Product is faulty or a Service has not been performed with due care and skill, please contact us using the details in Section 15 so we can arrange an assessment.

7. Cancellations, Change of Mind, and Returns

7.1 Cooling-Off Period. Where required by law, you may have a right to cancel certain Orders within a cooling-off period. Details of any applicable cooling-off period will be provided at the time of your Order.

7.2 Change of Mind. Outside of any statutory cooling-off period, change-of-mind returns are considered at Aqualithe’s discretion and may be subject to a restocking fee, provided the Product is unused, unopened, and in its original condition. Custom-configured systems and Products that have been installed are generally not eligible for change-of-mind returns.

7.3 Cancelling Installation Bookings. If you need to cancel or reschedule a confirmed installation appointment, please contact us with as much notice as possible. Cancellations made with insufficient notice may incur a call-out or rescheduling fee, which will be advised to you in advance.

7.4 Faulty Products. Your rights in relation to faulty Products are set out in Section 6 (Product Warranties and Australian Consumer Law) and are not affected by this section.

8. Servicing and Maintenance

Water filtration systems require periodic servicing and filter or membrane replacement to perform as intended. Where you have an ongoing servicing arrangement with Aqualithe, its terms (including frequency and cost) will be set out separately. Failure to maintain your system in line with our recommendations may affect performance and could void applicable warranties.

9. Use of the Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, or restrict or inhibit the use and enjoyment of the website by, any third party. Prohibited uses include, but are not limited to:

• Attempting to gain unauthorised access to our website, systems, or data
• Uploading or transmitting viruses, malware, or other harmful code
• Using automated systems to scrape or extract content without our consent
• Impersonating any person or entity, or misrepresenting your affiliation with any person or entity

10. Intellectual Property

All content on our website, including text, graphics, logos, images, videos, and product descriptions, is the property of Aqualithe or its licensors and is protected by Australian and international copyright and trademark laws. You may not reproduce, distribute, modify, or create derivative works from any content on our website without our prior written consent, except as necessary for your personal, non-commercial use in considering our Products and Services.

11. Links to Other Websites and Third-Party Content

Our website may contain links to third-party websites or services, including social media platforms, that are not owned or controlled by Aqualithe. We have no control over, and accept no responsibility for, the content, privacy practices, or terms of any third-party website or service. We recommend you review the terms and privacy policies of any third-party site you visit via a link from our website.

12. Limitation of Liability

To the maximum extent permitted by law, and subject to your rights under the Australian Consumer Law that cannot be excluded, Aqualithe’s liability for any claim arising from or in connection with these Terms, our website, or our Products and Services is limited, at our option, to:

• the supply of the Products or Services again; or
• the payment of the cost of having the Products or Services supplied again.

To the extent permitted by law, Aqualithe is not liable for any indirect, incidental, or consequential loss, including loss of income, loss of data, or loss arising from your inability to use the Service, even if we have been advised of the possibility of such loss.

Nothing in this section limits or excludes any Consumer Guarantee, or any other right or remedy available to you under the Australian Consumer Law that cannot lawfully be limited or excluded.

13. Website Disclaimer

Our website and its content are provided on an “as is” and “as available” basis. While we take reasonable steps to keep website content accurate and current, we do not warrant that the website will be uninterrupted, error-free, or free of viruses or other harmful components, and we make no representation as to the accuracy, reliability, or completeness of any content on the website.

This disclaimer does not affect any Consumer Guarantee or other right that applies to Products or Services you purchase from us.

14. Governing Law

These Terms are governed by the laws of Victoria, Australia, without regard to its conflict of law provisions. Your use of the website and any purchase of Products or Services from Aqualithe may also be subject to other applicable Australian consumer protection laws.

15. Disputes and Contact Us

If you have any concern, complaint, or dispute regarding our Products, Services, or these Terms, we encourage you to contact us first so we can work with you to resolve the matter directly.

Aqualithe Unit 12, 45 Riverside Drive, Dandenong South, VIC 3175, Australia. Phone: +61 1300 673 166 Email: info@aqualithe.com.au

16. Changes to These Terms

We may update these Terms from time to time to reflect changes to our Products, Services, or legal requirements. Where a change is material, we will make reasonable efforts to provide notice before it takes effect, such as updating the “Last updated” date at the top of this page. Your continued use of our website or Services after any update constitutes acceptance of the revised Terms.

17. Severability

If any provision of these Terms is found to be invalid or unenforceable, that provision will be limited or removed to the minimum extent necessary, and the remaining provisions will continue in full force and effect.